Ticketmaster Oversells Bruce Springsteen D.C. Show


Ticketmaster continues its ultimate sashay of douchebaggery with Bruce Springsteen once more, as the ticket conglomerate oversold the musician’s Washington, D.C. show next week through its resale sister site TicketsNow. To try and save face, the company is trying to call people to offer refunds as well as alternate pairs of tickets to the May 18 concert, most of which are located much further away from the stage than the original ones. How did they think a 1970s phone tree-style system is going to be successful?

This isn’t the first time The Boss has had some issues with Ticketmaster; when the current leg of his tour to support Working On A Dream was first on sale earlier this year, fans who attempted to buy specific tickets on Ticketmaster were given a “purchase unavailable” screen. The system failed to offer alternative face-value tickets still available for the show, and instead rerouted fans to TicketsNow, where a pair of coveted tickets for the Springsteen tour can reach double or triple the amount. According to the Associated Press, “Springsteen’s camp and fans alike were understandably miffed, and accused Ticketmaster of deception and conflict of interest.”

According to HitFix, Ticketmaster CEO Irving Azoff issued an “open letter of apology to Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team… to make sure there is no misunderstanding in the future, we also publicly state that we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale. Specifically, we will not present an option to go to TicketsNow from Ticketmaster without the consent of the artist and the venue.”

They better not, lest The Boss whips out that fancy handkerchief for some serious show-down time.

POSTED May 14, 2009 2:53PM IN THE TRIPWIRE Comments (2) TAGS: ,




  1. aimee Stern says:

    Have you seen this – it’s despicable.

    Dear Valued Ticketholder Stern:
    You may be aware of an unfortunate situation regarding premium seat ticket purchases for the Bruce Springsteen concert to be held in Washington DC on May 18th 2009. Due to a situation beyond our control premium seats were oversold.
    We have spent extraordinary efforts and countless staff hours correcting the problem with our valued customers in mind and are pleased to announce that this will not happen again in the future.
    Crown Jewel Productions was established in 1988 and is proud of our track record and has even been awarded the Dirk Pitt Golden Microphone Award for customer service three times in the past five years! Complete customer satisfaction is our goal. CJP has produced thousands of concerts, musicals, and arts festivals…all without a hitch.
    It is with our sincerest regrets that we need to inform your tickets to the Bruce Springsteen concert were oversold and therefore are hereby revoked. DO NOT ATTEMPT TO USE THESE TICKETS.
    As you will recall at the time of point of sale, CJP has a strict policy of no refunds, exchanges or cancellations except in cases of extreme weather or other natural or man-made catastrophes.
    We do, however, understand that these are extraordinary circumstances and want to retain you as a valued customer. To compensate you for this inconvenience, we have arranged a private concert for oversold ticket holders for Wednesday, May 20th 2009 with The B Street Band (for details see http://www.bstreetband.com) at the Urbana Fire Department, 3603 Urbana Pike, Frederick, MD 21704 (see http://www.urbanavfd.org). Enjoy the show, compliments of Crown Jewel Productions!
    In addition, the Verizon Center would like to offer its regrets with a 10% pretzel discount at Noah’s Pretzels located in the Verizon Center. Noah’s Pretzels is the Official Pretzel of the Washington Wizards. Noah’s Pretzels: DC’s only Gluten and Casein Free Pretzel! (see http://www.noahspretzels.com).
    Again, we thank you for your continued support of Crown Jewel Productions. 1-800-653-9357.
    Leonard Johnson
    Customer Relations Director

  2. aimee stern says:

    Can you take this listing down please – it was a hoax.