Ticketmaster continues its ultimate sashay of douchebaggery with Bruce Springsteen once more, as the ticket conglomerate oversold the musician’s Washington, D.C. show next week through its resale sister site TicketsNow. To try and save face, the company is trying to call people to offer refunds as well as alternate pairs of tickets to the May 18 concert, most of which are located much further away from the stage than the original ones. How did they think a 1970s phone tree-style system is going to be successful?
This isn’t the first time The Boss has had some issues with Ticketmaster; when the current leg of his tour to support Working On A Dream was first on sale earlier this year, fans who attempted to buy specific tickets on Ticketmaster were given a “purchase unavailable” screen. The system failed to offer alternative face-value tickets still available for the show, and instead rerouted fans to TicketsNow, where a pair of coveted tickets for the Springsteen tour can reach double or triple the amount. According to the Associated Press, “Springsteen's camp and fans alike were understandably miffed, and accused Ticketmaster of deception and conflict of interest.”
According to HitFix, Ticketmaster CEO Irving Azoff issued an "open letter of apology to Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team... to make sure there is no misunderstanding in the future, we also publicly state that we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale. Specifically, we will not present an option to go to TicketsNow from Ticketmaster without the consent of the artist and the venue."
They better not, lest The Boss whips out that fancy handkerchief for some serious show-down time.